AboutCase StudiesCapabilitiesResume

Richard Couch

Technical Program Manager, Data Platforms & Internal Systems

Richard Couch

What I do

I lead cross-functional programs where the work is operationally complex and the outcomes have to be measurable: data platforms, internal systems, governance, KPI frameworks, and decision tooling.

I’m strongest in the messy middle-aligning stakeholders, turning ambiguity into requirements + acceptance criteria, coordinating dependencies, and shipping increments that teams actually adopt.

Current focus: Bay Area hybrid or remote • Seeking a stable full-time TPM / Program role.

Selected outcomes

  • Delivered forecasting + analytics (54 models) and decision tooling supporting ~$10M in annual prioritization decisions and contributing to ~17% risk reduction.
  • Built executive dashboards + KPI frameworks that became a recurring leadership “what changed / what to do next” operating rhythm.
  • Implemented data governance (definitions, stewardship, automated quality rules) and API pipelines into a data platform, reducing manual prep ~60%.
  • Shipped a global enablement platform supporting 70K+ users in 6 weeks, avoiding $300K+ in planned spend and supporting 99.9% uptime.

Where I’ve done it

  • Big tech internal platform delivery (global enablement / learning platform, cross-functional squad, reliability + release/incident rhythms)
  • High-stakes operational decisioning (forecasting, KPI frameworks, governance, executive reporting, platform pipelines)
  • Business technology modernization (ERP/HR systems, enablement, adoption, process mapping, vendor evaluation)

See: Case Studies

Core capabilities

  • Program delivery: scope, milestones, dependencies, delivery cadence, risk management
  • Requirements & clarity: requirements management, acceptance criteria, user workflows, operating cadences
  • Governance & metrics: KPI definitions, stewardship, data quality rules, executive reporting
  • Operationalization: release management, incident response, enablement, documentation, adoption

Contact

Location: Berkeley, CA (Bay Area hybrid / remote)
Email: organizewithrich@gmail.com
LinkedIn: linkedin.com/in/richcouch

Shipping internal platforms and governed metrics that teams actually use.